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Printing errors on Win 11
Posted: Sat Mar 16, 2024 2:54 am
by PedroAlex
Hey guys
I'm receiving some reports from customers reporting errors when printing on Windows 11.
These problems in Windows 10 do not happen.
Is anyone experiencing this type of error?
Many Thanks
Re: Printing errors on Win 11
Posted: Mon Mar 18, 2024 1:47 am
by skiman
Hi,
I recently got the same message from a customer.
In his case it is a one page report that is shown on the screen with the preview. The moment he wants to print it, the application shuts down. This is since the last update of Windows 11.
I can't simulate it on my Win11 with the same update.
The only difference I see it the printer select dialog which is different.
- printerselect new.png (57.57 KiB) Viewed 1477 times
- printerselect old.png (125.84 KiB) Viewed 1477 times
I have no idea why the printerdialog is different for the same Win11 version.
Re: Printing errors on Win 11
Posted: Mon Mar 18, 2024 1:53 am
by skiman
Hi,
After looking around on the net I see that the printscreens I got from the customer are the same as in the following article.
https://wiki.autocountsoft.com/wiki/Oth ... dows_11%3F
On my PC I have the OLD print dialog so I can't try it.
Re: Printing errors on Win 11
Posted: Mon Mar 18, 2024 7:07 am
by PedroAlex
Hi Chris,
Thanks for feedback.
You're right.
The problem is related to the new win11 printer window. All my customers who report these problems have this new window. I will test the solution you suggested in the link.
regards.
Re: Printing errors on Win 11
Posted: Tue Mar 19, 2024 1:28 am
by k-insis
thx, that is very useful bit of information