Printing errors on Win 11

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PedroAlex
Posts: 231
Joined: Tue Feb 09, 2010 3:06 am

Printing errors on Win 11

#1 Post by PedroAlex »

Hey guys

I'm receiving some reports from customers reporting errors when printing on Windows 11.
These problems in Windows 10 do not happen.
Is anyone experiencing this type of error?

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Many Thanks
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Pedro Alexandre

skiman
Posts: 1185
Joined: Thu Jan 28, 2010 1:22 am
Location: Sijsele, Belgium
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Re: Printing errors on Win 11

#2 Post by skiman »

Hi,

I recently got the same message from a customer.

In his case it is a one page report that is shown on the screen with the preview. The moment he wants to print it, the application shuts down. This is since the last update of Windows 11.

I can't simulate it on my Win11 with the same update.

The only difference I see it the printer select dialog which is different.
printerselect new.png
printerselect new.png (57.57 KiB) Viewed 2405 times
printerselect old.png
printerselect old.png (125.84 KiB) Viewed 2405 times
I have no idea why the printerdialog is different for the same Win11 version.
Best regards,

Chris.
www.aboservice.be

skiman
Posts: 1185
Joined: Thu Jan 28, 2010 1:22 am
Location: Sijsele, Belgium
Contact:

Re: Printing errors on Win 11

#3 Post by skiman »

Hi,

After looking around on the net I see that the printscreens I got from the customer are the same as in the following article.
https://wiki.autocountsoft.com/wiki/Oth ... dows_11%3F

On my PC I have the OLD print dialog so I can't try it.
Best regards,

Chris.
www.aboservice.be

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PedroAlex
Posts: 231
Joined: Tue Feb 09, 2010 3:06 am

Re: Printing errors on Win 11

#4 Post by PedroAlex »

Hi Chris,

Thanks for feedback.

You're right.
The problem is related to the new win11 printer window. All my customers who report these problems have this new window. I will test the solution you suggested in the link.

regards.
Pedro Alexandre

k-insis
Posts: 100
Joined: Fri Jan 28, 2011 4:07 am

Re: Printing errors on Win 11

#5 Post by k-insis »

thx, that is very useful bit of information

skiman wrote: Mon Mar 18, 2024 1:53 am Hi,

After looking around on the net I see that the printscreens I got from the customer are the same as in the following article.
https://wiki.autocountsoft.com/wiki/Oth ... dows_11%3F

On my PC I have the OLD print dialog so I can't try it.

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